Frequently Asked Questions About INSUS

1.0 General Questions About INSUS

This section addresses the fundamentals of INSUS's identity, mission, and core focus. The following questions are designed to provide a high-level understanding of who we are, what we do, and the values that drive our work in the industrial sector.

1.1 What is INSUS?

INSUS, which stands for Industrial Sustainable Solutions, is an AI engineering company at the forefront of the sustainable industrial transformation. We provide industrial businesses with specialized services and advanced digital technologies designed to meet best-in-class industry standards and sustainability goals.

Our value proposition is best captured in a single sentence:

INSUS builds and embeds AI systems that cut energy waste, stabilize process quality, and supercharge commercial performance for energy-intensive industries, measured in weeks—not years.

1.2 What is your mission?

Our mission is to revolutionise energy-intensive industries by harnessing the power of AI-driven technology to maximize efficiency, minimize waste, and drastically reduce environmental impact.

We believe that sustainability is not just an obligation but a game-changer for creating a smarter, more resilient, and competitive industrial future. Our goal is to empower businesses to embed sustainability at the heart of their operations, enabling them to lead the charge toward a cleaner, more efficient, and more profitable world.

1.3 Which industries do you specialize in?

We focus on energy-intensive industries where our AI solutions can deliver the most significant impact on both efficiency and sustainability.

Primary Sectors:

  • Cement & Building Materials
  • Mining sector
  • Chemical sector

Other Industries Served:

  • Agriculture
  • Automotive
  • Textile
  • Pharma
  • Logistics
  • Other Manufacturing

Across all these sectors, we address the common challenge of balancing digital transformation with ambitious sustainability goals, helping companies drive efficiency while reducing their environmental footprint.

1.4 What makes INSUS different from other AI consultancies?

INSUS distinguishes itself through a unique combination of deep industrial expertise, a people-first philosophy, and a commitment to delivering measurable, real-world results. Our key differentiators include:

Engineering-First AI: We combine process control principles with advanced machine learning to design solutions that are robust enough for harsh, real-world industrial conditions, not just laboratory settings.

People-Centric Approach: We build solutions for your people. Our people-centric approach guarantees usability and delivers measurable business outcomes, ensuring your investment translates directly into value. We believe adoption beats accuracy; the best AI model is the one your frontline actually uses.

Custom Fit: Recognizing that every client is unique, we co-design our AI solutions around your specific processes, data, and goals. This ensures smoother integration, faster user adoption, and results that address genuine business challenges.

EU-Ready by Design: Data privacy and compliance are non-negotiable. Our solutions are built from the ground up to align with key European regulations and standards, including GDPR, the EU AI Act, IEC 62443, and ISO 27001.

Ongoing Support: Our partnership extends far beyond initial deployment. We provide continuous support, including performance monitoring, system updates, and staff training, to ensure our solutions remain reliable and valuable over the long term.

This overview provides a general understanding of our company. The next section will delve into the specific products and services we offer to help your business succeed.

2.0 Our Solutions and Services

This section details the specific products, services, and expertise that clients can leverage when partnering with INSUS. Our offerings range from foundational AI training designed to upskill your teams to fully customized, end-to-end solutions built to solve your most complex operational and sustainability challenges.

2.1 What types of services do you provide?

INSUS offers a comprehensive umbrella of AI products and services designed to guide clients through every stage of their digital transformation and sustainability journey.Our primary service categories include:

  • AI Foundations & Skills: Foundational programs to build AI understanding and capabilities across your organization. Explore AI Literacy Workshops.
  • Expert Services: On-demand access to our technical experts to supplement your internal teams. Learn about Expert Services.
  • Custom AI Solutions: Custom-developed AI solutions designed to meet your specific business needs.
  • INSUS AI Platforms & Software: In-house developed platforms and tools, like EcoScout and ExpertFlow AI.

2.2 We are new to AI. Can you help our team get started?

Absolutely. We empower your teams to intimately understand how AI applies to their day-to-day operations. We offer a range of AI literacy and training services to build trust and equip your workforce, including:

  • AI Readiness / Literacy Workshops for both business and technical teams.
  • Customized AI Trainings tailored to your specific industry and functions.
  • AI Governance Training, including guidance on the EU AI Act.
  • AI Innovation Labs and Discovery Workshops to identify high-impact use cases.
  • AI/ML Group Mentoring Programs to upskill and reskill your internal teams.

2.3 What are Custom AI Solutions?

Custom AI solutions are tailor-made applications that we co-design around your organization's specific processes, data, and goals. This bespoke approach ensures smooth integration with your existing systems, promotes faster adoption by your teams, and delivers results that solve real-world business challenges.

As part of this offering, we can develop your Minimum Viable Product (MVP) either internally at INSUS or on your own infrastructure. This model is designed to be affordable, flexible, and transparent, giving you a low-risk path to developing powerful, custom AI capabilities.

2.4 Can we hire technical experts from INSUS to supplement our team?

Yes. We provide specialized AI and digital expertise to augment your existing teams. Explore Expert Services for roles and engagement options. You can hire our technical experts to fill specific skill gaps or add capacity to your projects. Available roles include:

  • Software Engineers
  • Data Scientists
  • AI/ML Engineers
  • MLOPS/LLMOPS Engineers
  • AI Product Managers
  • AI & Digital Project Managers

2.5 What is EcoScout?

EcoScout is our free AI-powered advisor that translates your sustainability goals into a concrete action plan. Through a simple, guided conversation, the chatbot analyzes your company's unique profile and generates a customized roadmap.

Here's how it works:

  • INPUT: You share your company's details, challenges, and sustainability goals through a guided conversation.
  • RESEARCH: EcoScout aligns your needs with official sustainability frameworks and identifies relevant green digital solutions.
  • OUTPUT: The tool instantly generates a personalized Digital Sustainability Roadmap with clear, actionable steps and delivers it to your email.

2.6 What is ExpertFlow AI?

ExpertFlow AI is an AI-powered product that transforms your organization's scattered documents, manuals, and internal expertise into a dynamic, centralized knowledge layer. Learn more about ExpertFlow AI. It provides the operational knowledge foundation for improving internal efficiency and decision-making.

Key features include:

  • A "Quality Police" Module: This AI-driven feature assesses your documentation for clarity and completeness, providing actionable recommendations to keep information accurate and up-to-date.
  • An Intelligent Q&A Assistant: Employees can ask questions in natural language and receive instant answers, complete with direct citations from the source documents.
  • A Customizable Learning Companion: The platform can generate personalized learning paths and onboarding programs to make training more engaging and effective.

Now that you understand what we offer, the following section explains how you can start working with us.

3.0 Working With INSUS

This section outlines the practical steps for engaging with INSUS. We follow a structured, transparent process designed to move from initial idea to tangible value as efficiently as possible. Below, we cover the entire client lifecycle, from the first conversation and our pricing structure to the project delivery process.

3.1 How do we get started with INSUS?

Starting a conversation with INSUS is straightforward and begins with no-cost, no-obligation offerings designed to help us understand your needs and demonstrate our value. The best first steps include:

  • Book a free discovery call: A conversation with our experts to discuss your challenges and goals. Contact us.
  • Request a free AI Literacy Workshop: An introductory session to help your team understand the potential of AI.
  • Use the EcoScout AI Agent: Generate a complimentary Digital Sustainability Roadmap to identify key opportunities. Get in touch.

3.2 What does the typical customer journey look like?

Our customer journey is structured in three distinct phases to ensure clarity, manage risk, and deliver value at every stage.

1. Product Feasibility Phase

This initial phase moves from idea to a concrete plan. It includes ideation and discovery sessions to understand your needs, followed by a Proof of Concept (POC) to verify technical feasibility. The phase concludes with a detailed Statement of Work (SoW) that defines the project scope.

2. Product Development Phase

Once the SoW is approved, we move to development. This phase begins with a project kick-off, MVP scoping, and concludes with the delivery of the Minimum Viable Product (MVP).

3. Product Support Phase

Our partnership continues after the product is delivered. This phase includes ongoing support to ensure smooth operation, as well as planning for future enhancements and broader roll-outs based on user feedback and evolving business needs.

3.3 How is pricing structured for your projects and services?

At INSUS, we believe clarity builds trust. While every engagement is uniquely tailored to your organization’s goals and scale, we want you to have a clear sense of investment expectations before our first conversation.

Typical Engagement Ranges:

  • AI literacy trainings: CHF 5,000 to CHF 15,000
  • Expert Services: from CHF 10k monthly
  • Initial projects (3–6 month pilots): CHF 30,000 to CHF 80,000
  • Yearly programs: CHF 100,000 to CHF 300,000

Once we’ve aligned on your objectives in a short discovery call, we’ll design a transparent proposal that fits your priorities, timeline, and budget.

4.0 Common Questions and Concerns

We understand that adopting AI technologies can bring up important questions about value, security, and integration. This section proactively addresses the most common concerns that potential clients raise, providing clear and direct answers to help you make an informed decision.

4.1 We already have an in-house team. How can INSUS help?

Having a dedicated in-house team is a significant advantage, and we see ourselves as partners, not replacements. INSUS strengthens your internal capabilities by bringing specialized expertise, proprietary AI software, proven frameworks, and tools. Our goal is to make your team more productive and efficient, enabling them to deliver results faster and more effectively.

4.2 How do you address concerns about data security, privacy, and compliance (e.g., GDPR, EU AI Act)?

Data security and compliance are at the core of our design philosophy. We prioritize implementing secure, compliant architectures that adhere to the highest industry standards, backed by transparent data policies and robust access controls to protect your sensitive information.

Our solutions are EU-ready by design, with built-in alignment for critical regulations and standards, including the EU AI Act, GDPR, IEC 62443, and ISO 27001.

4.3 How do you ensure a return on investment (ROI) from your projects?

We ensure ROI by focusing on tangible business value from day one. Before any project begins, we deliver a clear business case with measurable Key Performance Indicators (KPIs). We believe in a simple philosophy: we measure outcomes in CO2e and EBITDA simultaneously; anything else is theater. This ensures that sustainability goals translate directly to commercial performance.

Our projects target specific, measurable improvements, such as:

  • Energy intensity reduction: 3–8%
  • Quality and yield uplift: 1–5%
  • Unplanned downtime reduction: 10–30%
  • Commercial margin uplift: 1–3%

4.4 AI implementation seems complex and disruptive. How do you manage this?

We mitigate complexity by employing a phased, user-centric approach that minimizes disruption. We believe that Proofs of Concept that don't hit a KPI in 6 weeks die—so we design for value from day one. Our process begins with thorough assessments and utilizes pilot projects, such as our 6-Week Pilot-to-Value Sprint, to demonstrate value quickly. This, combined with comprehensive training and change management support, ensures a smooth adoption that aligns with your business rhythms.

After addressing these common concerns, the final section provides our direct contact information.

5.0 Company Information

This section provides essential contact and location information for anyone looking to get in touch with INSUS, request more details about our services, or schedule a discovery call with our team.

5.1 How can I contact INSUS for more information?

You can reach our team via our headquarters in Switzerland. For general inquiries or to start a conversation about your project, please use the contact details below or visit the Contact us page on our website.

Company: INSUS AG

Address: Sumpfstrasse 26, 6312 Steinhausen, Zug-Switzerland

Phone: +41 (0) 79 910 3075

Email: info@insus.ch

Website: https://www.insus.ch/